Refund policy

Shipping

We ship worldwide from the United Kingdom.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available. Please ensure your shipping address is correct at checkout. Dreamer Boy Collective is not responsible for parcels delivered to an incorrect or incomplete address provided by the customer.

Delivery times are estimates only and may vary due to courier delays, customs processing, weather, or peak periods.

International Orders & Customs

International orders may be subject to customs duties, taxes, or import fees set by the destination country.

These charges:

  • Are determined by your local customs authority

  • Are outside of our control

  • Must be paid by the customer

Dreamer Boy Collective is not responsible for any customs charges, import taxes, or delays caused by customs processing. If a parcel is refused or returned due to unpaid customs fees, this does not qualify for a refund.

Returns Policy

We do not accept returns for:

  • Change of mind

  • Incorrect sizing

  • Unwanted items

We only accept returns or replacements if:

  • The item is faulty

  • We have sent the wrong item

If your order meets one of the above conditions, you must contact us within 14 days of delivery with:

  • Your order number

  • Clear photos showing the issue

Please email: contact@dreamerboy.store alternatively DM our Instagram @dreamerboycollective

If approved, we will provide return or replacement instructions. Unauthorised returns will not be accepted.

Faulty or Incorrect Items

If an item is confirmed to be faulty or incorrect:

  • We will offer a replacement or refund

  • We will cover return postage

Items that have been worn, washed, damaged by the customer, or used incorrectly are not considered faulty.

UK Consumer Rights

This policy does not affect your statutory rights under UK consumer law.

Under the Consumer Rights Act 2015, UK customers are entitled to a refund, repair, or replacement if goods are faulty, not as described, or not fit for purpose. These rights apply regardless of our store policy.

We reserve the right to inspect all returned items before approving a refund or replacement.

Lost or Delayed Parcels

Once an order is passed to the courier, it becomes their responsibility. While we will assist with tracking or claims, Dreamer Boy Collective is not liable for parcels lost, delayed, or damaged during transit.

Contact

For all shipping and returns enquiries:
contact@dreamerboy.store